Can I Get A Refund?
We abide by a strict no refund policy, meaning our organization is rarely, if ever, able to grant refunds under most circumstances. The following reasons are not eligible for refunds:
- change of minds
- option of taste (don't like what was sent)
- item no longer required
- chose the wrong shipping method\
- Delivery was "late" using a *non-guaranteed service
- unwilling to pay additional service fees
- failed delivery
We advise customers not to take the liberty of returning products to our warehouse and automatically expect to be refunded for it. If a product is returned to us after it has been dispatched from our facilities, we are often unable to reuse it, therefore a full refund would not be applicable in most cases. Returned products/baskets might also be subject to a %50 re-stocking fee to account for the items that we are no longer able to use.
We believe that there is always a suitable, more reasonable alternative to issuing a refund. In some cases, customers might be eligible for a store credit to apply towards a future purchase as opposed to a full refund. If a customer is unhappy with a product they've received in any way, please contact our customer service directly so that we can work together towards satisfying both parties.
