What Is Your Substitution Policy?
Substitutions are very common in the food & gifting industry – everyone has them as they are a necessary way to have products delivery on time. Our substitution policy is a clause that explains our need to occasionally substitute some of our product's items in order to fulfill orders in a timely manner - such as when an item is low in stock, unavailable or on back order from our suppliers.
Under these rare circumstances, we will replace said item(s) with a similar product of equal or greater value at no additional cost to the customer, sender or recipient. Ideally, we would like to be able to inform customers of all substitutions ahead of time before a package is dispatched from our warehouse, but this isn't always possible due to the high volume of orders that we receive on an ongoing basis and/or the short time frames between ordering and delivery.