Why Wasn’t My Order Delivered Directly?

Arrangements are made for Deliveries and Shipments to the delivery address (or applicable shipping locations, where delivery and shipment services are provided) indicated on the original order.

For a delivery to a Residence, our Drivers and Service Providers will deliver the Shipment to the front door of the delivery address indicated on the original order. They may/are not required to deliver the package to any particular person, and other points of entry or locations within a Residence, whether or not specifically identified on the original order. In cases where such points of entry may not be accessible at the time of delivery or the person is not available.

The Receiver of any Shipment is deemed to appoint the individual who signs for the Receiver’s Shipment on delivery as the Receiver’s agent to accept delivery on the Receiver’s behalf. Our Service Provider reserves the right to withhold delivery of a Shipment and/or return the Shipment to the our facilites (at the Sender’s expense) if a proof of delivery signature cannot be obtained from the individual present to receive the Shipment from a service driver.

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