My shipment arrived damaged or is missing items - What do I do?
Despite our best efforts to limit such occurrences by utilizing appropriate packaging and shipping procedures, there are instances in which products may arrive broken/defective/incomplete due to being damaged or mishandled while in transit with a courier. Upon being notified, we will try our best to help all customers reach an appropriate resolution as soon as possible.
All concerns regarding damaged, defective and/or missing items must be submitted to customer service via email within five days of delivery (perishable items such as flowers and baked goods must be reported within 24 hours of delivery).
If an item is delivered damaged, please have yourself or the recipient obtain photographs of the damaged item(s) and email them to customer service in order to initiate your claim. Customer service will review your situation and provide a suitable resolution within 24-48 hours which, if applicable, may include a replacement or store credit for the damaged product.
Customers are not entitled to refunds for items that are damaged in transit with a courier. Failure to report such damages to customer service within a suitable time frame and without supporting documentation (photos) may result in the claim being denied.