General Delivery Questions

Where Do You Deliver To?

We deliver to all cities across Canada, United States and most International destinations (except remote locations). Delivery dates are entirely dependent on both the destination and shipping methods chosen, all of which are shown to you when...

What if No-One is At Home for a Delivery?

For Local Deliveries - If no one is at home when our driver attempts delivery, our driver will call the recipient to see where they can safely leave the package. If the driver cannot reach the recipient, they will leave a message (if possible) and the...

How Do I Track My Order?

Your order can be tracked by sending a quick email or chat to us or by checking the tracking number that was sent to you by email when you placed the order.

What Information Is Included with the Delivery?

When an order is delivered to the recipient, the only paperwork that is attached to the package would be the name and contact information of the sender (which are provided when a customer places an order online), a greeting card with message and our ...

What is the Difference Between Hand Delivery and Shipping Services?

A service offered exclusively to areas within our local delivery zone, the term "hand-delivery" means your package will be delivered "by hand" by one of our own drivers to the recipient. Some locations may not offer public/immediate access to the...

Do You Deliver to Hospitals, Hotels, Funeral Homes and Retirement Homes?

Yes, we do deliver to hospitals, hotels, funeral homes and retirement homes. For deliveries to hospitals, please mention the name of the hospital, the recipient's room number and phone number of the hospital when placing an order online; we also...

Do You Deliver to Post Office Boxes?

Yes, we do! However. we strongly advise customers to provide full street addresses as well as P. O. (Post Office) Boxes whenever possible; the reason for this is that courier services are not always capable of delivering to P. O. ...