Accessibility

Effective Date: June 6, 2026

Our Commitment to Accessibility

Pairings Canada is committed to making our website accessible and usable for as many visitors as reasonably possible, including individuals with disabilities. We believe visitors should be able to browse our website, learn about our wine and gourmet gifts, access delivery information, use available support tools, and place orders with confidence.

We strive to improve the accessibility and usability of our website on an ongoing basis.

Accessibility Standards

Our goal is to align our website with generally recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, where reasonably possible.

Accessibility considerations are incorporated into our design, development, and content practices, and we work to identify and address potential barriers as technology, standards, and website features evolve.

Ongoing Efforts

Accessibility is an ongoing process. We review our website and make updates intended to improve usability, including:

Improving keyboard navigation and screen reader compatibility where reasonably possible
Supporting readable text, clear page structure, and sufficient colour contrast
Using descriptive text for images and important visual content where appropriate
Reviewing new content, product information, and website features with accessibility in mind
Supporting assistive technologies commonly used by visitors where reasonably possible

Because our website is dynamic and may include third-party tools, apps, payment services, order tracking tools, support widgets, or other integrations, some content or functionality may not yet be fully accessible.

Third-Party Content and Tools

Some features or content on our website may be provided by third parties, including payment processors, checkout tools, embedded support tools, order tracking tools, delivery-related tools, or other applications. While we encourage accessibility best practices from third-party providers, we do not control all third-party content or functionality and cannot guarantee that all third-party tools will be fully accessible at all times.

Assistance and Feedback

If you experience difficulty accessing any part of our website, or if you need assistance placing an order, selecting a wine or gourmet gift, designing a custom wine gift, using an order tracking tool, accessing delivery information, or finding information on the website, we encourage you to contact us.

We welcome accessibility-related feedback and will make reasonable efforts to review and address concerns where feasible.

Contact Us

If you have questions about accessibility or need support, please contact our customer service team through the support options listed on this website, including the support widget where available. You may also contact us by phone at 800-535-2236.

When reaching out, please include:

The webpage, product page, tool, or feature you were trying to access
A brief description of the issue you encountered
The assistive technology, browser, device, or operating system you were using, if applicable
Your contact information if you would like a response from our support team

Order and Product Assistance

If an accessibility issue prevents you from completing an order, tracking an order, reviewing delivery information, or selecting a wine and gourmet gift, our customer service team can provide assistance through the support options available on this website.

Delivery Information

Pairings Canada provides delivery information through this website. Delivery options, timing, and availability may vary by destination, product availability, and applicable requirements. If you have difficulty accessing delivery information, please contact our customer service team for assistance.

Continuous Improvement

We are committed to continually improving the accessibility of our website and view accessibility as an important part of providing a usable experience for all visitors.

Founded in 2014, Pairings was created around a simple idea: wine gifts should feel complete. By combining wine expertise, thoughtful food pairings, and years of gifting experience, we help customers create wine gifts that are designed to be enjoyed together, not assembled at random.

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WHY WE EXIST

A Better Way To Send Wine

A bottle of wine can be appreciated on its own, but the best gifting experiences happen when wine, food, and presentation work together. Pairings exists to help customers move beyond simple wine purchases and create gifts that feel thoughtful, balanced, and ready to enjoy from the moment they arrive.

SOMMELIER GUIDED

Built With Real-World Wine Expertise

Our partner sommelier actively conducts tastings in restaurant and hospitality environments, helping evaluate how wines perform with food in real-world settings. Experience across wine regions in California, Ontario, Italy, and France helps inform the structure, balance, and compatibility of our selections.

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PAIRING PHILOSOPHY

What Makes A Pairing Work

Great pairings are built on balance. Rich foods require wines with enough structure to stand beside them. Chocolate often benefits from wines with complementary sweetness. Lighter foods need wines that refresh rather than overwhelm. Every pairing is assembled with flavour, texture, and overall experience in mind.

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EXPERIENCE

More Than A Decade Of Gifting Experience

Since 2014, we have helped customers celebrate occasions, thank clients, recognize milestones, and send thoughtful gifts across Canada. Our experience in gifting influences every decision—from wine selection to presentation and delivery.

OUR PROCESS

Designed To Work Together

Every pairing follows a structured approach. We consider flavour intensity, sweetness, texture, presentation, and occasion before products are combined. The goal is simple: create a gift that feels complete rather than a collection of unrelated items.