FAQ
Frequently Asked Questions
Find answers about Pairings wine gifts, custom selections, delivery, substitutions, order tracking, and support.
WINE GIFTS
About Pairings
Pairings creates wine and gourmet gift experiences designed to work together. Instead of sending wine alone or a generic basket, we help customers choose gifts built around the recipient, occasion, and flavour direction.
No. Pairings is focused on one-time wine gifts, gourmet pairings, and guided gifting. Some customers may return for future occasions, but the core experience is not a monthly wine subscription.
Our gifts are built around pairing logic, not random assortment. Wine, food, presentation, and occasion are considered together so the gift feels complete when it arrives.
Pairings is guided by wine and gifting experience, including input from a partner sommelier who evaluates wine and food combinations in real-world dining settings.
CUSTOM WINE GIFTS
Design Your Wine Gift
You share details such as the occasion, recipient, flavour preferences, and gift direction. We use that information to help shape a wine and food pairing from our available selection.
Exact wine availability may vary. The experience is designed around guided curation, where our team selects suitable wines and pairings based on the information provided.
Yes. Pairings may include gourmet items such as chocolate, cheese, fruit, savoury foods, and other complementary components depending on the gift style and availability.
Yes. Pairings can be shaped around birthdays, anniversaries, thank-you gifts, client gifts, celebrations, hosting, and other occasions.
PAIRING LOGIC
How We Build Pairings That Work
Pairings are selected with balance in mind. Rich foods need wines with enough structure. Chocolate often works best when the wine has the right sweetness and depth. Lighter foods call for wines that refresh rather than overwhelm. The goal is a complete gift that makes sense together.
DELIVERY
Delivery & Order Tracking
Pairings offers delivery across Canada where available. Delivery options and timing may vary depending on destination, product availability, and seasonal volume.
Use the order tracking page or order tracking widget to check the latest available status for your shipment.
Tracking may take time to update after an order is prepared, picked up, or scanned by the carrier. If you need help, contact support for assistance.
Yes. Pairings gifts are designed to be sent directly to the recipient and presented for arrival.
SUBSTITUTIONS
Product Availability & Substitutions
Because wine and gourmet products can vary by availability, substitutions may be made when necessary. In all cases, the overall balance, quality, presentation, and value of the gift are maintained.
Product images are representative of the style and presentation. Specific wines or gourmet items may vary depending on availability, but the intended gift experience is preserved.
Substitutions are selected to support the same flavour direction, overall pairing structure, presentation, and value.
ORDERS & SUPPORT
Help With Your Order
Use the support widget on the contact page for the fastest assistance, or call 800-535-2236.
Contact support as soon as possible. Changes may be possible if the order has not yet been prepared or shipped.
Yes. A personalized gift message can be included where available during checkout.
Contact support with your order details so our team can review the issue and assist.
READY TO SEND A GIFT?
Design Your Wine Gift
Tell us about the recipient, occasion, and flavour preferences. We'll help shape a wine and food pairing designed for the moment.
Start Designing